BUSINESS ADMINISTRATION & OPERATIONS SUPPORT
Every business runs on the details nobody sees: the follow-up emails, the spreadsheet nobody remembers to update, the process that's never been written down but everyone somehow still relies on. Add in a few apps you bought to fix all this that never quite got set up properly, and you're doing more admin, not less.
When those details slip, everything downstream feels it, quotes go out late, invoices get missed, and you're the one left chasing it up.
I provide admin and operations support that actually holds things together, not just a task list getting ticked off.
With over 13 years across legal, executive and operational administration, including more than a decade inside the Magistrates' Court of Victoria, I bring real structure to the day-to-day and build systems that keep working as your business grows.
Quotes and invoices out the door, not sitting in drafts
Quoting, invoicing and cash flow forecasting handled properly, so money owed to you doesn't sit waiting.
An inbox that doesn't run your evenings
Emails answered, filed and followed up, so nothing's buried by the time you check it at 9pm.
A CRM that's actually used, not just paid for
SOPs so the business doesn't fall over without you
Set up and kept current, so client details aren't scattered across texts, memory, and a notebook in the ute.
Documented processes that keep things running properly, whether you're on the tools, on leave, or just off the grid for a day.
Day-to-Day Admin
The recurring work that keeps a business running smoothly, handled consistently and without you having to chase it.
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Email and calendar management
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Quote, invoice and financial admin support
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Cash flow forecasting
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File organisation and document formatting
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Data entry, spreadsheets and reporting
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CRM setup and client communications
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Client onboarding, intake, welcome process and initial systems setup
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Supplier coordination and onboarding
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Transcription
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Tender and quote application support
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Software and tool research and recommendations
For businesses ready to move beyond ad hoc admin and build systems that don't rely on any one person to remember how things work.
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Standard Operating Procedure (SOP) documentation
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Process mapping and workflow documentation
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Policy development and compliance documentation
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Business governance frameworks
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Systems and process audits, including reviewing AI and automated tools for efficiency
This is often the work that gets put off because it feels big, but it's usually what makes the biggest difference. A documented process means the business keeps running properly even when you're not the one doing it.
