NDIS ADMIN SUPPORT THAT GETS YOUR CLAIMS PAID.
NOT REJECTED
Specialist NDIS billing and admin support for providers across Warrnambool, Victoria and Australia-wide, so one wrong line item code doesn't cost you weeks of cash flow.
NDIS administration carries a level of complexity most generalist admin support isn't built for. Between service agreements, PRODA and PACE portal claims, and payment follow-up, one small error can mean a bounced claim, a late payment, or hours lost chasing it down.
I provide NDIS admin and billing support to Australian providers who want their claims and paperwork handled properly the first time.
Claims that don't get knocked back
Portal claims and bulk uploads handled accurately, so payment doesn't get delayed over an avoidable error.
Billing that actually reconciles
Invoicing and reconciliation kept on top of, so nothing's a mystery come EOFY.
Service agreements that don't trip you up later
Prepared properly from the start, so support code navigation doesn't become a headache down the track.
More time with participants,
less in the portal
The claims and billing admin handled, so your time goes back to the people you're actually there for.
Why You Need Someone
Who Already Knows NDIS
NDIS billing isn't generic admin. Support codes, claim rules, and travel billing each carry their own detail, and getting one wrong means a delayed payment while you're already out of pocket, not just a follow-up email. That's the gap NDIS-specific training closes, and why providers come to me instead of a generalist VA.
My training is NDIS-specific, completed through the NDIS VA Success Hub with Positively Sorted, so I understand the systems and the stakes, not just the general admin skills around them.
What's Included
NDIS admin and billing support is tailored to how your business claims and operates. Support may include:
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Service agreement preparation and tracking
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Service bookings and NDIS portal administration (PRODA / PACE)
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Bulk upload claim creation and submission
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NDIS claim error checking and resubmission
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Invoicing for participants, plan managers, and other funding bodies
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Payment reconciliation and follow-up on outstanding invoices
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Support code and price guide navigation, including correct billing for travel and transport
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NDIS billing information management within your practice management system
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Compliance documentation and record-keeping support
This support ensures your claims are accurate, your payments are tracked, and nothing falls through the cracks between service delivery and getting paid for it.
COMMON QUESTIONS
What happens if an NDIS claim gets rejected?
Most of the time it comes down to something small, a support code, a date, or a pricing error on the claim. I check everything over before it goes in to catch that, and if a claim still gets knocked back, I get onto it straight away and resubmit it so you're not waiting any longer than you have to for your payment.
Do you support the PACE portal as well as PRODA?
Yes. Whether a participant's plan is running through PRODA or the newer PACE system, I lodge the claim against it and chase it through, so you get paid without needing to log into either one yourself.
What if my claims or paperwork are already piling up?
Honestly, that's a pretty common starting point, not a dealbreaker at all. I'll work through what's outstanding, sort out anything that needs fixing or resubmitting, and get you caught up before we settle into a normal weekly rhythm.
Can this be occasional help, or does it need to be ongoing?
Either way works for me. Some providers just want a one-off catch-up to clear a backlog, others want it handled ongoing so it never piles up again. We can start wherever suits you and go from there.
